Building Bridges to Recovery

 

CLIENT COMMENTS

One of the mechanisms for self-study and improvement Good Friends, Inc. utilizes is a client survey. These surveys rate eleven separate areas of our program, such as the individual counseling process, the food, living conditions, etc. They are an integral part of our quality improvement process and are shared with staff and the Board of Directors.

At the conclusion of our 2007/2008 Fiscal Year, our clients rated our program to numerically score 4.44 out of 5 points, a very high service score. While we are very pleased our clients rate all aspects of our services with such high distinction we continue to strive to improve on a daily basis.

Within our surveys clients can comment on specific or general points. We share some of these comments here to give you a flavor of their experience:

Everyone was very respectful.

The food is great but after three months I can't wait to get some Pizza Hut.

The staff is friendly and takes the time to talk.

JT (our Driver) helped me so much. He went to all lengths to get me where I needed to be.

This house was home to me. That's good.

Kind, understanding and direct to the point when needed to be. (A comment on staff professionalism)

All the luxuries of home, which this house was, my home.

I showed staff respect and they showed me respect.

I learned something every session.

My counselor helped me with my bad points and made me see the good I have in myself.

Couldn't ask for anything better. Great place to live and build a foundation.

Life Skills was always interesting and a great learning tool. I appreciate the thought and time she puts into getting us involved in our own lives.

Excellent, great treatment and support.

I can't imagine a better full-time staff.

The program at GF has helped me more than you know and am thankful that I was a part of that.

And sometimes we hear from people who have long ago graduated. Recently we received an e-mail from an alumni member who graduated in February of 1983 and lives in a different part of our country. He wrote:

After 25½ years of sobriety that I believe would not have become a reality without Good Friends, I wanted to take a moment and cheer on your current staff and Board. Good Friends changed my life; period. I have been working in the same field for 25 years now, completed college (which I started as a resident of Good Friends) many years ago, have been married for 22 years, have a wonderful son, and have remained sober. Everyone associated with Good Friends now and in the past has contributed to revitalizing the lives of countless men with substance abuse addictions. I hope you all realize the impact this has made on the men who have learned to live while at Good Friends, along with their families and friends. I am forever in debt for the time I spent at Good Friends.